Frequently Asked QUestions
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How long will my hair last?
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With proper care, our hair can last up to 2 years.
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How do I care for my hair?
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Use moisturizing products when cleaning your hair. Co-wash your unit with your favorite conditioner weekly. Shampoo as needed and let your hair air dry to minimize frizziness.
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For our curly texture, deep condition at least once a week. Combine water and your favorite leave-in conditioner in a spray bottle. Spray hair daily. Curly hair is easier to style when wet.
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See our “About Our Hair” section for more helpful tips.
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Can I provide my own hair for my unit?
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Unfortunately, you cannot provide your own hair. We construct all of our units with our 100% Virgin Hair.
Return/Exchange POlicy
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We have a 7-day return policy. This means you have 7 days after receiving your item(s) to request a return.
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In order to return an item, your request must be accepted and the item(s) must be in new condition.
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All sales are final. We do not allow refunds. However, we do offer exchanges and store credit.
Shipping POLICY
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Once your order is completed, please allow 1-2 business days for processing.
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Standard shipping usually takes 7-10 business days.
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For expedited shipping, please allow up to 5-7 business days.
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Business days do not include weekends or holidays.
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Please be sure your shipping information is correct. We are not held liable for any lost/stolen packages.
DUE TO COVID-19, PLEASE BE AWARE THAT THERE MAY BE DELAYS BEYOND OUR CONTROL.
